Western Digital Enhances Customer Service with its New Service Center

Last August 1, 2012, Western Digital, announced the official opening of their new service center in Makati to provide better end-user support and strengthen distribution.

Western Digital’s first WD Service Center in the country is located in 2111 Chino Roces Avenue Corner Urban Avenue, Makati City. “This is good news for me because it’s near my office.” If my estimate is correct this is just a few blocks away from Makati Cinema Square.

According to our friends from Western Digital, the WD Service Center will cater to your post sales inquiries and concerns from Monday to Friday between 8AM to 6PM and on Saturdays 8AM to 12NN.

Did you know that Western Digital hard drives have a 5 year warranty? That’s why you can rest assured that your storage investment worth the value.


Starting August 1, 2012, WD Storage Device owners will be able to bring their in-warranty drives to WD Service Center and receive their replacement drive immediately. If ever the required model is not available, WD Service Center representatives will contact customers for collection of their replacement drives once ready. What a great customer service, right? This warranty service is available on all WD Devices sold through WD authorized distribution channels in the country.

For more details on the warranty terms and limitations, please visit http://support.wdc.com/warranty/policy.asp

UPDATES( As of July 5, 2016):

The above address or WD Service Center is no longer available.  You can contact there customer support hotline in the philippines:

Warranty Support
1800-1855 0277, +63-2-395 2319

You must check  or review your warranty status using this link:



  • Serial numbers can be separated by a space, comma, semicolon, or colon
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Primasiana Phils., Inc
Unit 305, The Atrium, Makati Avenue,
Makati City, 1225 Metro Manila,
Contact: Ms. Ednalyn Lluz
Phone number: +63-02-7519413 / +63-02-8335573
Operation Hours : Monday to Friday (10:00am to 7:00pm)

Jhong Medina

Hi, I'm Jhong Medina, I'm just your friendly neighborhood tech blogger :). Hope you can join the discussion by sharing your ideas below. Thank you for visiting.

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41 thoughts on “Western Digital Enhances Customer Service with its New Service Center”

  1. i have a question my dear wd assistance…i have a wd my passport, color red,500 gb with a model # of WDBKXH5000ARD-03, I dont know what happened to it, when i connect it to my laptop i cant see the Drive that contains my files.. what i only see in my computer is CD Drive (E:) please help me about my concern..my friend buy it for me and i dont want her to see it’s not working..also i have all my files there.. i ask somebody but they dont know what to do also they say bring it to wd service center.. please contact me.. heres’s my email: diazrobert286@gmail.com , my fb account robert_cath25@yahoo.com..thank you please reply

    • Hi Robert, im sorry for what had happen to your WD Passport Drive. I have noted above the contact number and details how can you have it check. I apologize for the late reply been very busy lately.

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  3. please remove this old topic, me and my friends go to the said address and wasted our time because wd service center has a new address and far from this old address.

  4. Hi! Is this the new address of their office?
    Primasiana Phils., Inc
    Unit 305, The Atrium, Makati Avenue,
    Makati City, 1225 Metro Manila,

    • They are the one who’s handling the RMA support in the country. You can contact them for details. I have attached above URL for the replacement or warranty instructions.

  5. where can i take my wd passport for repair and possible data recovery? i think it’s beyond the warranty period. thanks

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  10. Helow wd..today i visit your service center you addressed in chino roces corner urban but i cannot see your office.you attached that already moved into another office but you did not deleted the old adress.so right now is that your present address in the atrium in makati ave????because my wd hb 1TB has un readable…thanks.

    • Hi Jeric,

      I apologized for the confusion, may I know when did you purchased your WD 1TB?

      You can check the warranty coverage under the below url:

      You can also contact them at:
      Contact: Ms. Ednalyn Lluz
      Phone number: +63-02-7519413 / +63-02-8335573
      Operation Hours : Monday to Friday (10:00am to 7:00pm)

      Before proceed. Hope it would help. Thanks for commenting.

      Disclaimer: Qlick Tech Blog is not connected with Western Digital.

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  19. Hi WD, I have a problem with my WD3200BMVV passport HD, whenever I plug it in any pc, I got a notification which says ‘not recognize’, hence I could not access my files anymore. I had purchased my WD in 2010 in Singapore when I was still working there. The files therein are so valuable to me. Is there a way that I could retrieve my files? Here’s my emailadd for your advice mikebrum_2006@yahoo.com. Thank you very much

  20. tom morning we have a plan to go to wd warranty service office in atrium makati i was hoping that my intent to check my hdd they grant it… and i wish na this is the right address thanks for their comments,i have an idea

  21. Hi! Good day! I was just wondering if the service center is still open/functional. My brother gave me his defective WD Caviar Black 1TB kasi. Not sure kung anong issue and he misplaced na daw the original packaging and receipt. Pero sabi niya, if sa mismong service center naman daw ng WD dadalhin, di na daw need ng receipt as long as intact yung warranty sticker? Sana bukas pa. Sayang naman yung 1TB. Hehe If yes, can someone tell me where it is located? And how to go there if I’m coming from Chatham House Condominium, just in/around Valero Corner.. Help will be greatly appreciated. Thanks in advance! 🙂 Please message/email me here: cbsamson16@gmail.com

  22. Hi sir, can you able to help and provide me contact number of your service center the though it was out of warranty . I tried reveral.number in net but not one was working. Thanks inadvanve

  23. It is possible to recover the contains of WD 500Gb HDD? I used it for only 1yr and 8 mths and suddenly it can not detected in my laptop. I bought it from lazada.com.ph.

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