SINGAPORE – TDCX, a leading global business process outsourcing (BPO) partner for technology and blue-chip companies, has retained its position as the top BPO provider in Southeast Asia, according to the Outsource Accelerator (OA) 500 2025 Index. The company also climbed the global rankings, securing the 17th spot this year.
Ms. Angie Tay, Group Chief Operating Officer at TDCX, said:
“In a world increasingly defined by volatility and uncertainty, customer experience is one of the most powerful trust builders for brands. When done well, it strengthens relationships, drives loyalty, and enhances customer lifetime value—making it a key lever for growth.
At TDCX, we continuously invest in the capabilities and talent needed to help our clients deliver exceptional CX at scale. Our acquisition of Open Access BPO and our expansion of AI-driven solutions reflect this commitment. Outsource Accelerator’s recognition of TDCX as one of the top firms globally for outsourced CX is a testament to our dedication to excellence and a tribute to our 20,000-strong team who deliver world-class support every day. We thank Outsource Accelerator for this honor.”
Mr. Derek Gallimore, Founder and CEO of Outsource Accelerator, added:
“What sets TDCX apart from other BPOs is its remarkable ability to blend technological innovation with human expertise, delivering superior results for their clients. TDCX exemplifies the gold standard in outsourcing that modern enterprises increasingly depend on in today’s digital-first business environment.”
Demonstrating its commitment to future-readiness, TDCX AI recently launched an AI enablement program designed to equip customer experience agents with foundational knowledge in machine learning, natural language processing, and AI ethics. The program, hosted through Google Cloud Skills Boost, awarded professional certifications to participating agents, recognizing them as qualified AI practitioners. This initiative supports TDCX’s broader goal of cultivating a workforce skilled in leveraging AI tools to improve efficiency and generate actionable business intelligence.
The OA 500 Index evaluates over 3,200 BPO firms globally based on network strength and commitment to excellence. Ranking factors include geographic footprint and qualitative metrics such as online visibility, employer reputation, and third-party analysis from platforms like Crunchbase, Glassdoor, and ZoomInfo.
