Western Digital Enhances Customer Service with its New Service Center




Last August 1, 2012, Western Digital, announced the official opening of their new service center in Makati to provide better end-user support and strengthen distribution.

Western Digital’s first WD Service Center in the country is located in 2111 Chino Roces Avenue Corner Urban Avenue, Makati City. “This is good news for me because it’s near my office.” If my estimate is correct this is just a few blocks away from Makati Cinema Square.


According to our friends from Western Digital, the WD Service Center will cater to your post sales inquiries and concerns from Monday to Friday between 8AM to 6PM and on Saturdays 8AM to 12NN.

Did you know that Western Digital hard drives have a 5 year warranty? That’s why you can rest assured that your storage investment worth the value.

western-digital-service-center-01

Starting August 1, 2012, WD Storage Device owners will be able to bring their in-warranty drives to WD Service Center and receive their replacement drive immediately. If ever the required model is not available, WD Service Center representatives will contact customers for collection of their replacement drives once ready. What a great customer service, right? This warranty service is available on all WD Devices sold through WD authorized distribution channels in the country.

For more details on the warranty terms and limitations, please visit http://support.wdc.com/warranty/policy.asp

UPDATES( As of July 5, 2016):

The above address or WD Service Center is no longer available.  You can contact there customer support hotline in the philippines:

Warranty Support
1800-1855 0277, +63-2-395 2319

You must check  or review your warranty status using this link:

https://support.wdc.com/Warranty/warrantyStatus.aspx?lang=en

Important:

  • Serial numbers can be separated by a space, comma, semicolon, or colon
  • Maximum of 150 serial numbers allowed

 


Primasiana Phils., Inc
Unit 305, The Atrium, Makati Avenue,
Makati City, 1225 Metro Manila,
Philippines
Contact: Ms. Ednalyn Lluz
Phone number: +63-02-7519413 / +63-02-8335573
Operation Hours : Monday to Friday (10:00am to 7:00pm)





Jhong Medina

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32 thoughts on “Western Digital Enhances Customer Service with its New Service Center

  1. i have a question my dear wd assistance…i have a wd my passport, color red,500 gb with a model # of WDBKXH5000ARD-03, I dont know what happened to it, when i connect it to my laptop i cant see the Drive that contains my files.. what i only see in my computer is CD Drive (E:) please help me about my concern..my friend buy it for me and i dont want her to see it’s not working..also i have all my files there.. i ask somebody but they dont know what to do also they say bring it to wd service center.. please contact me.. heres’s my email: diazrobert286@gmail.com , my fb account robert_cath25@yahoo.com..thank you please reply

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  3. please remove this old topic, me and my friends go to the said address and wasted our time because wd service center has a new address and far from this old address.

  4. Hi! Is this the new address of their office?
    Primasiana Phils., Inc
    Unit 305, The Atrium, Makati Avenue,
    Makati City, 1225 Metro Manila,
    Philippines

    • They are the one who’s handling the RMA support in the country. You can contact them for details. I have attached above URL for the replacement or warranty instructions.

  5. where can i take my wd passport for repair and possible data recovery? i think it’s beyond the warranty period. thanks

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  10. Helow wd..today i visit your service center you addressed in chino roces corner urban but i cannot see your office.you attached that already moved into another office but you did not deleted the old adress.so right now is that your present address in the atrium in makati ave????because my wd hb 1TB has un readable…thanks.

    • Hi Jeric,

      I apologized for the confusion, may I know when did you purchased your WD 1TB?

      You can check the warranty coverage under the below url:
      https://support.wdc.com/Warranty/warrantyStatus.aspx?lang=en

      You can also contact them at:
      Contact: Ms. Ednalyn Lluz
      Phone number: +63-02-7519413 / +63-02-8335573
      Operation Hours : Monday to Friday (10:00am to 7:00pm)

      Before proceed. Hope it would help. Thanks for commenting.

      Disclaimer: Qlick Tech Blog is not connected with Western Digital.

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  19. Hi WD, I have a problem with my WD3200BMVV passport HD, whenever I plug it in any pc, I got a notification which says ‘not recognize’, hence I could not access my files anymore. I had purchased my WD in 2010 in Singapore when I was still working there. The files therein are so valuable to me. Is there a way that I could retrieve my files? Here’s my emailadd for your advice mikebrum_2006@yahoo.com. Thank you very much

  20. tom morning we have a plan to go to wd warranty service office in atrium makati i was hoping that my intent to check my hdd they grant it… and i wish na this is the right address thanks for their comments,i have an idea

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